Business Development Manager- Host Support Customer Service & Call Center - Smyrna, DE at Geebo

Business Development Manager- Host Support

At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.Please ensure you read the below overview and requirements for this employment opportunity completely.Grow your career as a successful Business Development Manager- Host Support within ALG Vacations. In this role, you will be responsible for representing and selling Travel Impressions, Apple Vacations, Funjet Vacations, United Vacations, Southwest Vacations, Blue Sky Tours supporting the Host Region. You'll develop and enhance strong travel advisor relationships and mutually beneficial partnerships with the objective to grow incremental revenue and profitability. You will take a consultative selling approach with travel advisors to identify new grow opportunities and share shift opportunities from our competition, leverage preferred relationships and execute engagement plans to grow incremental revenue. You will also support the Host Region with advisor relationships throughout the US, assist with event planning, training, social media and email communications and other projects to be determined.A successful Business Development Manager- Host Support will:
Develop strategic alliances with 70-100 top travel advisors who are part of a Host Agency. Leverage preferred relationships of ALGV in order to gain commitment, and incremental revenue growth with travel advisors. Utilize a consultative sales approach to match the needs of the travel advisor with the product offering of ALGV. Gain revenue commitments with travel advisors. Execute an engagement plan with travel advisor to realize committed revenue. Utilize Salesforce to document sales activities. Achieve sales targets by managing territory effectively and growing the accounts with the largest opportunities. Be responsive to agent needs - questions, issue resolution, and follow up where necessary. Possess good communication skills - verbally and written. Strong understanding of social media platforms - Provide admin support to assist Host Regional Team with frequent posts to our specific pages, and help provide timely response to agents on each page. Provide admin support with major host event planning for the region. Ensure each event has a robust engagement plan and all details are communicated to the ALGV attendees in order to cultivate new business opportunities and gain new revenue commitments. Strong understanding of the ALGV tools in order to position specific initiatives with travel advisors based on their needs, and wants, to grow their incremental business. Ensure an understanding of, and promotion of, Marketing tools, product benefits, educational opportunities and ALGV events. Attend ALGV Events as needed. Use reporting tools to understand profitability, trends and goal tracking. Work closely with the analytic team to support the host BDM team with account specific reporting as related to growing the business. Increase and promote distribution through VAX booking platform in line with established goals. Monitor competitive activities in the marketplace and provide feedback in reporting and in meetings. Coordinate virtual training plan and execute for Host Region. A successful Business Development Manager- Host Support will have:
Bachelor's degree (BA) from four-year college or university; or three or more years related experience and/or training; or equivalent combination of education and experience. Travel industry knowledge or experience preferred, but will consider other candidates with transferable sales background. Location:
Home based - preferably Florida or East/Midwest areas. Being able to travel up to 25% of the time. Travel by plane and car is required depending on the location of events. Travel consists of attending Host training events domestically and international, meetings, trade shows, FAM trips, supplier functions, company meeting. Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction Knowledge of principles and methods for showing or promoting products and services. This includes marketing strategy and tactics Knowledge of principles and methods for selling products and services including sales techniques and sales control systems. Ideally, consultative sales experience. Ability to position ALGV as a solution to an advisor's needs, ultimately persuading advisor to commit to selling our products. Consider the relative costs and benefits of potential actions to choose the most appropriate one. Ability to dissect reporting and take appropriate action to grow revenue. Good grasp of reading reports, understanding data. Knowledge of pivot tables a plus. Understand the implications of new information for both current and future problem-solving and decision-making Excellent communication skills:
the ability to write clearly, concisely. Strong verbal skills:
the ability to communicate clearly the benefits of our products with the how/why an advisor should work with us. Strong listening skills:
the ability to ask the right questions and hear what is important to an agency. Highly motivated with a strong desire to succeed. Strong ability to focus in a home based environment. Room/area available in home dedicated to work space. About Apple Leisure GroupAs North America's only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
Vacations:
The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands Resort Brand Management:
management of 5-star and 4-star luxury resorts Destination Management Services:
Best-in-class destination management services provided by Amstar DMC and Worldstar Loyalty Program:
Exclusive loyalty program Unlimited Vacation Club Technology Solutions:
Innovative technology solutions provider Trisept Solutions, connecting over 88,000 travel agents with leading travel suppliers. To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.About APPLE VACATIONSThe # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations clients have access to flight, hotel, and transfers - they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.Our ValuesAt ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy Integrity Respect Inclusion Experimentation Well BeingALG's Commitment to Diversity & InclusionLiving our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.Benefits at a Glance We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
Medical, Dental and Vision Insurance Basic Life Insurance Short & Long Term Disability Paid Parental Leave Corporate Wellness Program Travel Discounts & Deals Paid Time Off & Holidays 401(k) Plan with Company Match We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.PDN-9bb93dfe-194a-4be8-88f4-526a7d7f05f2 Recommended Skills Active Listening Analytical Consultative Selling Control Systems Customer Demand Planning Customer Satisfaction Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.

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